Mmok Terms & Conditions — Know Your Rights and Responsibilities

These Terms and Conditions ("Terms") apply to your use of the mmok platform and all of its services. By accessing our services through the mmok website, mobile app, or any other channel, you agree to be bound by these Terms.

In these Terms, "we," "us," or "mmok" refers to the organization that operates the mmok platform. "You," "user," or "member" refers to anyone who is registered on mmok or using its services.

Mmok provides online gaming, Sports Betting, and related entertainment services for users in Bangladesh and South Asia. Our goal is to ensure a safe, transparent, and enjoyable gaming environment.

A valid account is required to use mmok's services. You must provide accurate and complete information during registration. Providing false or incomplete information is strictly prohibited.

• Only one account per person is permitted.
• The name, address, and contact details provided at registration must be completely accurate.
• Keeping your account password confidential is your responsibility.
• Accounts are non-transferable — you may not allow anyone else to use your account.
• If you notice any suspicious activity on your account, contact mmok support immediately.

Mmok may request additional documents for identity verification at any time. As part of the KYC (Know Your Customer) process, you may be required to submit a national ID, passport, or other government-issued identification.

Mmok strictly prohibits underage gaming. You must be at least 18 years old to use the platform.

• When creating an account, you must confirm that you are 18 years of age or older.
• Mmok may request identity documents for age verification at any time.
• Providing false information about your age will result in account termination.
• Facilitating minors to participate in gaming is a punishable offense under the law.

The following rules apply to all financial transactions on mmok. We accept deposits and withdrawals via bKash, Nagad, and approved bank channels.

• The minimum deposit amount is ৳500, and the maximum limit is determined by your account tier.
• Withdrawal requests are typically processed within 1 to 24 hours.
• Withdrawals can only be processed to the same payment method used for the deposit.
• Large withdrawals may be held pending until KYC verification is complete.
• Mmok reserves the right to suspend transactions if money laundering or fraudulent activity is suspected.
• Mmok is not liable for delays caused by third-party payment processors.

Mmok offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be met.

• Every bonus comes with a wagering requirement — a specified amount must be wagered before any withdrawal can be made.
• The welcome bonus is available to new members only and can be claimed once per person.
• Bonuses cannot be shared with anyone else.
• Winnings from free spins or free bets may be subject to a maximum withdrawal limit.
• Mmok reserves the right to modify or cancel any bonus offer at any time.
• If any misuse of bonuses is detected, the bonus and any associated winnings will be voided.

All games on mmok are operated by licensed third-party providers. Each game has its own rules, which can be found within the game itself.

• All game outcomes are determined by RNG (Random Number Generator) technology.
• If a game is cancelled due to a technical error, your bet will be refunded.
• Mmok is not responsible for game session disconnections caused by internet issues.
• The dealer's decision is final in Live Casino games.
• Bets accepted before odds change in Sports Betting will remain valid.
• If incorrect odds or payouts are displayed due to a system error, mmok reserves the right to make the necessary corrections.

The following activities are strictly prohibited on the mmok platform and may result in immediate account termination.

• Opening multiple accounts to take advantage of bonus offers.
• Using automated bots or software to play games.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Threatening or harassing other users.
• Attempting to breach the platform's security systems.
• Using fraudulent payment methods.

Mmok may temporarily suspend or permanently terminate an account under the following circumstances.

• Violating any provision of these Terms & Conditions.
• Failure to provide the documents requested for identity verification.
• If fraudulent activity is suspected.
• If the user requests to close their own account.
• Extended inactivity (more than 12 months).

Before an account is closed, the balance will be reviewed and returned if no violations are found. In cases of Terms & Conditions breaches, the balance may be forfeited.

Mmok is fully committed to responsible gaming. We want our members to enjoy gaming as entertainment, not let it become an addiction.

• You can set daily, weekly, or monthly deposit limits on your own account.
• You can use the self-exclusion option to pause gaming for a set period of time.
• You can use the session timer to set a time limit for each gaming session.
• If you experience any gaming issues, please contact our support team.

Mmok takes the privacy of your personal information very seriously. For full details on how we collect, use, and protect your data, please visit our Privacy Policy page.

• Your personal information is never sold to third parties.
• Your information is never shared with any third party without a legal obligation to do so.
• All data is protected with SSL 256-bit encryption.
• You have the right to request access to your data or ask for it to be deleted.

Mmok reserves the right to modify or update these Terms & Conditions at any time. For significant changes, we will notify members in advance via email or an in-platform notification.

• Updated Terms will take effect from the date they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.
• If you do not agree to the updated terms, you will have the option to close your account.

If you have any questions about these Terms or wish to raise a complaint, please get in touch with us. Our support team is available 24/7 to assist you.

• Email: support@mmok.app
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• You will receive an initial response within 48 hours of submitting a complaint.
• Complex issues are resolved within a maximum of 7 business days.